Privacy policy

Information about the owner of the website
CREAPRINT, S.L. with registered office at P.I. LALFAÇ C/AVILA, 4, IBI (ALICANTE), 03440 and email address for communications RGPD@CREAPRINT.ES.

Registered at the Trade Registry with No.: ……………………………….
Professional Association membership of ……………………. with No.: …………….
Authorised Entity ………………………….

Data controller
The owner is the data controller of the personal data collected via the browsing and use of this website pursuant to the requirements established by REGULATION (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE).

If you use this website, we understand that you have read and understood the information set forth with regard to the processing of your personal data.

Data protection policy

The controller applies the principle of active responsibility in the processing of personal data, keeping the data protection system constantly up-to-date and favouring its continuous improvement pursuant to the mandatory legal requirements, safeguarding at all times:
* respect for the freedoms and fundamental rights of individuals
* that the data are processed in a lawful, fair and transparent manner
* that the data processed are accurate, adequate, relevant and not excessive in relationship with the purposes for which they are collected
* that the purposes for which they are collected are explicit and legitimate and that they are not processed in any way that is incompatible with such purposes
The purpose of this document is to inform users regarding what we do with their personal data, how they are collected, what they are used for, the rights of the data subjects as well as all the necessary legal information established in the regulations in force.
Data collected, purpose and lawfulness

The personal data processed are those provided by the users via the forms available in this website and are the minimum required to be able to:
*send information about our products / services *reply to consultations.

*handle orders and prepare the corresponding invoices, inform users regarding the status of their orders, attend to complaints and any other formality deriving from the provision of the service offered via this website.
Said purposes are based on lawful principles for the processing of the data collected pursuant to the regulations in force: for the performance of a contract or the provision of a service to the users, for compliance with legal obligations, for legitimate interest and with the consent of the users.

Web forms

The personal data collected via the web contact form are used to attend to any consultations made by the user via the form.
The personal data collected in the order form are processed to ensure the correct handling of your orders.
The lawful basis for the data processing is your consent which you provide by accepting explicitly the processing conditions of which you are informed via this privacy policy.

Recipients of the data
The personal data obtained via the web forms are recorded and stored on electronic media controlled and supervised by the data controller. Your personal data will not be communicated to third parties, unless said data disclosure is a result of a legal obligation or when, for the correct provision of the service or the performance of the contract, it is necessary to communicate your data to third parties to complete the payment (payment gateways), and to manage product deliveries (transport companies) such assignment being covered by the needs of the service. For payment via other payment gateways, we recommend that the user should read the privacy policy to understand how the personal information is used, for example:
Redsys Servicios de Procesamiento, S.L. (“Redsys”), with registered office in Madrid, calle Francisco Sancha, 12, and with Tax Code B-85955367, which complies in full with the legislation in force on the subject of personal data protection and with the commitments of confidentiality inherent to its activity. Redsys has adopted the necessary technical measures to maintain the required security level. You can consult the privacy policy of Redsys on https:www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf


PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349), the privacy policy of which establishes the appropriate security measures for the correct processing of users’ personal data. You can consult the privacy policy of PayPal on https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES#1


For cases in which the disclosure of data to third parties is not covered by the lawful bases established in the previous section, the communication of data to other recipients shall only take place if the user has given his or her explicit consent.

Privacy policy of CREAPRINT, S.L.
Strict criteria are maintained for the selection of data processers and the contractual commitment with each one to comply with and ensure compliance with the obligations established with regard to data protection.
In the event of international data transfers, CREAPRINT, S.L. will ensure that the transfer of your personal data takes place according to the applicable privacy laws and, in particular, that the necessary contractual, technical and organisational measures are applied, as well as the standard contractual clauses approved by the European Commission.
You can request further information on the processing of personal data by our organisation via our email address: RGPD@CREAPRINT.ES or by accessing this link:

https://www.accesousuario.com/protecciondedatos/rgpd/informacion_consentimientoAPI.php?codEmpresa=29636

Technical and organisational measures for data protection
We apply the necessary technical and organisational measures to guarantee the confidentiality and conservation of the personal data obtained via the website.
The personal data collected from the site are processed via HTML protocol with valid SSL certificate.
The personnel involved in the data processing operations: access, editing, deletion, etc… are qualified to do so, trained in and committed to this data protection policy.


Data storage
The personal data obtained via the contact form will be stored for the time necessary to attend to the request/consultation made.
The personal data obtained via the order form will be stored for the duration of the contractual and/or commercial relationship with you or until you exercise your right of erasure, deletion and/or restriction of the processing of your data.
After termination of the contractual relationship we will keep the information duly blocked, making no use of it, whilst it may be necessary for the bringing or defence of claims or whilst any type of judicial, legal or contractual liability may derive from the processing, that must be attended to and for which its recovery is necessary.
In the event that you have expressly accepted the sending of commercial information we will store your contact details until you communicate to us your decision to cancel such commercial communications.

Data Protection Officer
The data protection officer is SYMTRA CONSULTORES Y FORMACION SLU. You may contact the data protection officer on DPD@SOLUCIONLOPD.NET.
The Data Protection Officer is responsible for safeguarding compliance with the data protection regulations, resolving doubts regarding the privacy policy and receiving consultations on the processing of personal data. Likewise, it is necessary to contact the DPO to present complaints relative to the processing of personal data as well as for the exercise of the rights of the data subjects with regard to their personal data.
Information on the existence of automated decisions (including profiling)

We do not normally adopt automated decisions, but when we do so we shall make it clear that this type of decision is being adopted. However, CREAPRINT, S.L. has several sections dedicated to the customisation of services in order to show customised advertising upon entry to its Website and also for the sending of personalised communications.
CREAPRINT, S.L. recognises the possibility of profiling to improve its product supply or to customise the sending of commercial offers or to provide more personal attention to the customer.


Objection to the processing of the data for commercial purposes

If you gave your consent to the use of your data for advertising purposes and you do not wish to continue to receive advertising, you may revoke such consent at any time by sending an email to the data controller at RGPD@CREAPRINT.ES.

Changes to the Privacy Policy
We may modify the information contained in this Privacy and Cookie Policy when we deem it appropriate. If we do so, we will notify you in different ways via the Platform (for example, by means of a banner, a pop-up or a push notification), or we will even inform you by email when the change in question is significant with regard to your privacy, so that you may review the changes, evaluate them and, if applicable, object, or cancel any service or functionality. In any case, we suggest that you review this Privacy and Cookie Policy from time to time in case we introduce any minor changes or any interactive improvement.

LEGAL NOTICE
Intellectual and industrial property
The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear therein belong to (CREAPRINT, S.L.) and are protected by the corresponding intellectual and industrial property rights.
Liability for contents. CREAPRINT, S.L. shall not be liable for the legality of other third-party websites from which the portal may be accessed. Furthermore, it shall not respond for the legality of other third-party websites that may be accessed via a link from this portal.

CREAPRINT, S.L. shall not be liable for the use that may be made by third parties of the information published on the portal, or for the damages or economic losses that, directly or indirectly, are or may be caused by the use of said information leading to economic or material damages or damages to data.


Reproduction of contents
By virtue of that set forth in the Intellectual Property Law, the reproduction, distribution and public communication of all or some of the contents of this web page for commercial purposes on any medium and using any technical means is expressly prohibited unless authorised by CREAPRINT, S.L.

Applicable law
CREAPRINT, S.L. reserves the right to bring the civil or criminal actions it deems necessary owing to the improper use of the Website and contents, or the breach of these conditions.
The relationship between the user and CREAPRINT, S.L. shall be governed by the legislation in force and applicable in Spain. Should any controversy arise in relationship with the interpretation and/or application of these conditions, the parties shall submit the conflicts to ordinary jurisdiction, submitting to the Judges and Courts that correspond thereto pursuant to the Law.
Furthermore, we inform you of the availability of an out-of-court conflict resolution procedure which is free of charge and available to all citizens, which is the online dispute resolution platform of the European Union, accessible via the following link https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

 

Cookies
In the event of the use of “cookie” technology on the website, a specific section is available where we inform you of their existence and the policy for their use. Consult the “cookie policy” section.
Otherwise, browsing cookies are not used. Personal data of minors This web page is not intended for use by minors. If you are a minor, please do not try to register as a user. Should we discover that, by error, we have obtained personal information of a minor, we will erase said information as soon as possible.

Exercise of data protection rights

In line with the rights granted by the regulations in force with regard to personal data protection, the user may exercise the rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of their data by sending a request to the postal address indicated or by email to RGPD@CREAPRINT.ES.
To exercise your rights, you must identify yourself by means of the presentation of your Identity Document.
Complaints may be sent to the same email address indicated. Likewise, they may be sent to the Spanish Data Protection Agency: www.aepd.es